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BUY NOW. PAY LATER WITH ZIP, PREVIOUSLY QUADPAY

We now offer ZIP (previously QuadPay) a Buy Now Pay Later payment option. Split your purchase of $30 or more into 4 payments. 

                                       Frequently Asked Questions

WHAT IS ZIP? 

ZIP is an installment payment platform that allows you pay for your purchase(s) using a credit or debit card. ZIP automatically splits the purchase amount into 4 payments, every two weeks

WHY WOULD I USE ZIP?

With ZIP you have the opportunity to split your Envy My Couture purchases into four (4) easy installments and pay for your order over time, instead of all-at-once.

WHAT INFORMATION DOES ZIP ASK FOR?

ZIP will ask for your name, address, date of birth, a US mobile number, and a US debit or credit card for sign up. ZIP requires a mobile phone number and text message verification to get started instead of having a traditional username and password.

IS THERE A LIMIT ON HOW MUCH I CAN SPEND WITH QUADPAY?

Each transaction is assessed before it is approved and ZIP does not approve every order. ZIP considers a variety of factors to determine approvals and spend limits. If you are a repeat purchaser and have made all your repayments in time, you’ll likely receive a higher limit than someone who is a new customer.

For more info, please visit ZIP support. 

WHO CAN USE ZIP? 

In order to have an account with ZIP, you must:

  • Live in the US
  • Be at least 18 years old
  • Have a valid and verifiable mobile number
  • Use a US credit or debit card to make a purchase

WILL ZIP NOTIFY ME WHEN PAYMENTS ARE DUE?

Yes, ZIP sends customers payment reminders via SMS and email before each payment is due.

WHEN IS MY FIRST PAYMENT DUE?

Your first payment of 25% of the total purchase price is due at the time of checkout. The remaining three payments will be billed automatically, every two weeks from the first payment date.

CAN I PAY OFF MY ZIP INSTALLMENTS EARLY? 

Yes, log in to ZIP’s Customer Portal and choose the order you wish to pay off early. You can access the portal at this link: https://.zip.co

IF I RETURN MY ZIP ORDER, WILL I RECEIVE A REFUND? 

Online returns are refunded in store credit using E-Gift card. Refunds issued for returned items do not affect your ZIP installments agreement. Your E-Gift Card code will be sent to the email on file for the order in question. This store credit can be used for online purchases on envymycouture.com and this credit never expires. 

WHEN WILL FULL REFUND BE ISSUED? 

In cases where orders are cancelled and a full refund must be issued, customers are only refunded the amount they have paid to-date via their installments. ZIP will then cancel all future payments. Refunds can take 2-3 business days to process, depending on the financial institution.

Example: You make a $100 purchase. You pay the first initial installment of $25 at checkout. Later, the order is cancelled. A refund of $25 is issued, and the remaining installments (which total out to $75) will be cancelled by ZIP.

For further information about the refund process, please visit the ZIP support site  

HOW MUCH DOES ZIP CHARGE?

There is a $1 per-installment fee to use ZIP, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with ZIP.

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